How to Pay
Payment by Credit Card
Two ways to pay:
- By accessing SF State's secure Web payment page at:
https://www.sfsu.edu/~bursar/.
- By calling the SF State telephone payment system at the toll-free number: 866.769.2105.
The credit card processing agency will charge a non-refundable 2.5% convenience fee for this service. Credit cards accepted are MasterCard, American Express, and Discover. Visa is not accepted.
You will need to enter a personal access code (PAC) to use the system. See the "Personal Access Code" section for details.
If you need help, call SF State's Bursar's Office at 415.338.1281.
Payment by Check, Money Order, or Cashier's Check
Electronic check payments are accepted by the SF State secure payment page. Payments from any checking/savings accounts are accepted, including accounts with a VISA debit associated with it. The fee for this service is only 50 cents per transaction.
Payment must be included if registering by mail. Payment by check for CEL TouchTone, online registration, and phone registration can be made in person at the SF State Bursar's Office on the first floor of the Administration Building, or at SF State's One Stop Student Services, or at the SF State Downtown Campus. All checks (no cash) should made payable to SFSU-CEL. Include student name, SFSU ID, current address, and phone number on the face of the check. Complete the registration payment coupon.
CEL cannot accept payments by check that exceed total course fees.
A check (echeck or regular check) returned for any cause (insufficient funds, closed account, or stop payment) results in a financial obligation equal to the amount of the check plus a $20 dishonored check fee. See financial obligations.
Payment by Employer/Agency
Subsidy Process
Please follow the steps below if your subsidizing agency is paying for classes.
- Subsidizer should send a letter of authorization to bill to the CEL Subsidy Specialist at SF State-CEL. The letter can be faxed to 415.338.7290 or mailed to:
SF State-CEL Attn: Subsidy Specialist
1600 Holloway Avenue
San Francisco, CA 94132-4160
If the subsidy paperwork is a contract, please allow 4 weeks for approval.
- Students should register for classes.
(See How to Register.)
- Immediately following registration, students should contact the CEL Subsidy Specialist, at 415.338.1190 to ensure that they will not be dropped from courses.
Authorization to Bill must include:
- Student Name
- University ID/Social Security Number
- Semester(s) to be covered
- Program/classes to be covered
- Amount of money that can be billed
- Billing address
- Contact person and phone number
- Official signature
- Letter must be on letterhead stationery
Payment is due five business days after the date of registration, or the day before the earliest course begins, whichever is sooner. To avoid being dropped from courses, students should call the CEL Subsidy Specialist the same day they register for classes, indicating that they have a subsidy letter/contract on file. For subsequently added courses, follow this same process.
Students who register on the first day of class must bring a copy of the letter of authorization to bill in order to be enrolled, even if the College of Extended Learning already has subsidy paperwork on file. This is especially true for courses which begin after 5:00pm or on Saturday or Sunday.
Please Note: If the subsidizing/contracting employer or agency does not submit payment for course fees, the student becomes responsible for payment of all course fees.
Contracts
Contracts take 4-6 weeks to be completed and signed by both SF State and the contracting agency. Signed contracts should be on file with CEL prior to registration. Students whose contracts are not complete at the time of enrollment may be dropped from classes for non-payment.
If the contract has not been completed and signed, we are only able to hold course seats with an additional promise to pay letter from the agency which will act as a placeholder until the final contract is completed and signed. The contract must be signed and completed by both agency and SF State by February 20, or students will be dropped for non-payment. After this deadline, all students need to petition to add late with appropriate signatures and late fees.
Refunds to Agency
To be eligible for a full refund, a course must be dropped the business day (Mon.-Fri., 9:00am–5:00pm) prior to the first class meeting, and according to all rules and regulations of the College of Extended Learning. Refunds will be processed back to the subsidizing agency based on regular refund guidelines (see Calendar & Deadlines).
We cannot transfer funds from one course to another. Because payment is authorized by a third party, adds and drops must be separate transactions, handled strictly as described above. Adds and drops need to be approved by the subsidizing/contracting agency since each student's academic plan and course tuition is binding to the contract and/or subsidy agreement.
If a course is cancelled, a refund to the subsidizing agency will be processed automatically.
Receipts
A returned check or credit card statement can be used as proof of payment. For a receipt, please access the SF State personal financial statement at www.sfsu.edu/student/ or call the SF State Bursar's Office at 415.338.1281.
Identification Cards
Students who would like an SFSU ID card, should inquire about how to obtain one at the time of registration. If enrolling by CEL TouchTone, stop by the CEL main campus or Downtown Campus office, or call 415.405.7700 to receive information.
Verification of Enrollment
Students can confirm their class schedules by either calling CEL's TouchTone registration number, 415.405.4321, and following instructions or by accessing SF State's Student Information Web site at www.sfsu.edu/student/.
Students who cannot access either of these systems can call 415.405.7700 for enrollment verification.
Students should check their schedules after the payment due date for each of their courses to make sure their payments were successfully processed.
Students who wish to drop courses must call 415.405.7700. Students are not automatically dropped for non-attendance.
Change or Correction of Name, Address, Phone, or Social Security Number
Your signature on the College of Extended Learning registration or add/drop form gives approval to update your record to reflect any changes that have occurred since a previous term. If changes to your name, address, phone number, or Social Security Number occur after your registration this term, complete and sign a student information change form in the College of Extended Learning.
Another option is to go to www.sfsu.edu/student/, click Local Address Change, and change university listing of address and phone number.
How to Drop a Course
A student must officially drop course(s) and request a refund by the drop deadline. To drop a course, submit a College of Extended Learning add/drop form in person or call 415.405.7700. The effective date of a refund is the day the add/drop form is received by College of Extended Learning.
Classes may be dropped via CEL online registration only if the class has not yet begun AND students have not submitted payment for class (payments include subsidies and discounts). To drop a course after it has started or after payment was submitted, students will need to either call Student Services at 415.405.7700 [option 5] or come in person to the CEL counter at either the Main Campus or the Downtown Campus.
Students are not dropped from classes for non-attendance.
For more information on drop deadlines and refunds, see Fees & Refunds and Calendar & Deadlines. Or see Open University refunds.
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