About the Program:
Conflict Management in the Workplace

Whether working for a large corporation, a small start-up, a non-profit, a government agency, community, or in education, conflict is part of everyday life. Often the typical outcome of solving a dispute seems unfair or unresponsive to the groups and individuals most involved.

The Conflict Management program offers an understanding of the diverse attitudes toward conflict in situations that are often highly political and emotionally-charged. You will learn innovative ways of assessing conflicts, and determine which options and approaches are most appropriate in facilitating a solution.

The certificate program is designed for dynamic professionals who strive to meet the challenges of a global economy and who understand the need for strategic and practical skills in conflict management for today's work place.

Conflict Management Program Objectives

• Understand the challenges presented by a global economy with diverse customers and co-workers, and changing family structures.
  
  
• Approaches for solving internal crises, resolving tension among departments and dealing with difficult behaviors.
  
  
• Tools and skills for healing damage from destructive conflicts, rebuilding trust when trust is broken and easing stress on those involved.
  
  
• Skills to facilitate mutual-gains approach, and to help you deal more effectively with departmental and inter-organizational boundaries. Please contact Dylan Romero at dromero2@sfsu.edu, to post job openings in your company or to be added to our e-mail job list. Please indicate in the Subject Line of your e-mail whether you would like us to Post a Job or be added to our E-mail Job List