Introduction:
Conflict Management in the Workplace
Whether working for a large corporation, a small start-up, a nonprofit, a government agency, community, or in education, conflict is part of everyday life. Often the typical outcome of solving a dispute seems unfair or unresponsive to the groups and individuals most involved.
The Conflict Management program offers an understanding of the diverse attitudes toward conflict in situations that are often highly political and emotionally charged. You will learn innovative ways of assessing conflicts, and determine which options and approaches are most appropriate in facilitating a solution. The certificate program is designed for dynamic professionals who strive to meet the challenges of a global economy and who understand the need for strategic and practical skills in conflict management for today’s workplace.
Conflict Management
Conflict Management refers to the long-term management of intractable conflicts. It is the label for the variety of ways by which people handle grievances—standing up for what they consider to be right and against what they consider to be wrong. Those ways include such diverse phenomena as gossip, ridicule, feuding, law, mediation, and avoidance. Which forms of Conflict Management will be used in any given situation can be somewhat predicted and explained by the social structure—or social geometry—of the case. Conflict Management is a deliberate personal, social and organizational tool, especially used by capable politicians and other social engineers.
Conflict Management Brochure
Download the brochure for this program.
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